Why is my Breezeline service not working?
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Breezeline (formerly Atlantic Broadband) offers TV, broadband internet and phone service to individuals and businesses. Breezeline operates in Florida, Maryland/Delaware, South Carolina and Central Pennsylvania.
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What isn't working?
Please let us know what issue you are experiencing with Breezeline:
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In the last three months, how would you rate Breezeline?
1.98 out of 5 10,792 ratings
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Problems in the last 24 hours
The graph below depicts the number of Breezeline reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Breezeline. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Breezeline compensate me for the outage?
Breezeline outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Breezeline and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Breezeline has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Breezeline users through our website.
Internet (69%)
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TV (10%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Breezeline outage reports came from the following cities:Philadelphia, Sanford, Southfield, Somerville, Needham, Cleveland, West Salem, West Point, Middletown, Woburn, Decatur, Akron, Greensburg, Brooklyn and Richmond.
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| City | Problem Type | Report Time |
|---|---|---|
 Philadelphia | Wi-fi | |
| Sanford | Internet | |
| Southfield | Internet | |
| Somerville | Internet | |
| Needham | Internet | |
| Cleveland | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Breezeline Issues Reports
Latest outage, problems and issue reports in social media:
- Bella_Bee (@TheBella_B) reported
@AtlanticBBInc Any known issues in St.Mary’s County MD? Download is 43mbps did the auto reset via phone
- cheko (@cheko81757472) reported
@AtlanticBBInc is there an outage in Sunny Isles FL this AM? No internet, please advise.
- James (@James24180751) reported
@AtlanticBBInc @Showtime Your a terrible company… be ******* better
- amyvansolutions (@amyvansolutions) reported
@AtlanticBBInc please check internet service in Pawcatuck CT 06379 service is barely moving
- jen (@thee_jwoo) reported
I need my wifi back on you guys have had me waiting for an hour on the phone! Get your **** together @AtlanticBBInc 🤬
- msstma (@Msstma) reported
@cspanwj @tobyharnden @AtlanticBBInc When I talked to them about the guide being wrong the other day, the guy said it was the network's fault, they're just the rebroadcaster whatever that meant.
- Chuck Yoder (@Chuck_Yoder) reported
Received the first mass email from @AtlanticBBInc regarding their recent acquisition of @WOW_WAY Cleveland & Columbus territory. Unanswered is my primary concern: “how long until you raise prices & slow down my internet to align with your other territories”.
- Allison Morrill (@ajcmorrill) reported
@AtlanticBBInc my experiences with your company over the past 6 months have been the most painful. Nobody ever answers the phone and the online chat? Only there can your place in line go up not down!
- Bugaboo_1225 (@pookie_1225) reported
@AtlanticBBInc this is not the first time this company has disappointed me,but unfortunately this company has a monopoly over my area so I have no choice but to continue to be a customer.
- msstma (@Msstma) reported
@cspanwj @tobyharnden It's official. My cable company, @AtlanticBBInc just put on a pop up notice saying channel 85, C Span 1 is being deleted.😳😡 I talked to them and yesterday, they said the guide being wrong wasn't them but the "network". So who decided to do away with it?
- James (@James24180751) reported
@AtlanticBBInc @accnetwork Your customer service and products are ***
- Luis Miguel Messianu (@LMMessianu) reported
@AtlanticBBInc Your service is terrible and you could care less about your customers!#AtlanticBBsucks
- xashwickx (@xashwickx) reported
Internet cut out twice in the last 24 hours. Thanks @AtlanticBBInc
- 1AngryGuy (@1angryguy) reported
But not @AtlanticBBInc, they instead tell you that even though their company SELLS YOU INTERNET, you can't resolve issues online, instead someone from their "loyalty" department has to call you so they can tell you over the phone to go **** yourself (3 of 4)
- Danno (@UpperDANagement) reported
Really wish @AtlanticBBInc's automated service would let me talk to tech support without resetting my modem/router first. Literally did that an hour ago when I called the first time and you "fixed the problem".
- Robby Bowles (@RobbyBowles2) reported fromAiken, South Carolina
@ESPNPlus I paid Major $ to get your channel for a year with @AtlanticBBInc to watch sports. I was most interested in the University of South Carolina Football game tonight. Unfortunately, I’m getting an awful Skippy feed except for commercials. The game feed is awful. $back
- Doug (@NbaDoug82) reported
@AtlanticBBInc @Showtime How about fixing this WiFi outage? Custom service said it would be on by now.
- James (@James24180751) reported
@AtlanticBBInc your service is awful, customer service awful. Just plan awful. Trying to get in touch with you is harder then getting to the moon. I mean what kind of raggedy *** company are you? Be duckin better.
- Chuck Yoder (@Chuck_Yoder) reported
@AtlanticBBInc @WOW_WAY Also to put that in perspective… my internet bill is currently $49.99 per month for 500Mbps service. Removing my existing promotional rate, it would be $54.99 since I have a 12 month $5 promotional discount ending in October.
- Bugaboo_1225 (@pookie_1225) reported
@AtlanticBBInc I have been without internet for almost two weeks. The soonest anyone could come for a service call is saturday. In the mist of a pandemic as an Internet provider you should have more urgency to assist soon as possible since many are working from home.
- Andreas Suma (@andreassuma) reported
@AtlanticBBInc Is there anyway you can DM me here to advise me if my account has been activated - no online support via chat is available, although your call center indicates is it and call wait times are huge?
- Luis Miguel Messianu (@LMMessianu) reported
@AtlanticBBInc I already did! Like every week and the issue persists. Who do I need to send a message to in order to get it fixed once and for all???!!!!
- Luis Miguel Messianu (@LMMessianu) reported
@AtlanticBBInc Your service really really sucks! And you could care less about your customers!
- Shnoz (@Shnoz15) reported
@AtlanticBBInc @James24180751 Worst customer service ever, and a downright ****** company. Fix it is right
- 1AngryGuy (@1angryguy) reported
Broadband Monopolies, and endless circle of intentional ineptitude brought to you by the good folks at @AtlanticBBInc . Now follow along kiddies. What will happen now is someone will message me offering to help. I will then explain the issue (1 of 4)
- George Thomas (@ByGeorgeThomas) reported
@AtlanticBBInc So you're taking over in Cleveland huh? Think you might succeed where your predecessor failed with respect ti stability and make sure I don't have lengthy outages every day? Just a question.
- James (@James24180751) reported
@AtlanticBBInc @jakepaul @TWooodley How bout you get better customer service and products before you start pushing stupid *** jake paul fights
- Francisco Ferreiro (@coinedname) reported
@AtlanticBBInc The person sent out can’t fix it the issue because they only address modem issues. That’s why I sent photos and explained this was an exterior cable issue (both via DM and your website chat) beforehand. It’s been 3 days now.
- Francisco Ferreiro (@coinedname) reported
@AtlanticBBInc I sent you some information about a network outage.
- whatever Ⓥ (@ImSelerah) reported
@AtlanticBBInc @jakepaul @TWooodley **** you. Unprofessional mess of a company
